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Terms & Conditions

Ownership  

The owner of this web-site is Bateleur Eagle Camping CC which is incorporated in South Africa. 

Copyright  

Copyright Bateleur Eagle Camping CC. Users may download, view and print content from this site for private and commercial purposes. Care shall be taken not to infringe on the rights of the owners of the registered trade marks available on this website. 

Pricing and Product Information  

Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product is priced incorrectly or where the product information supplied is inaccurate. Bateleur Eagle Camping CC will not be held bound by the incorrect price(s) in cases where such error(s) occur. 

VAT (Value Added Tax)  

VAT is charged at 14%. All prices listed are inclusive of VAT unless otherwise stated. Goods that are exported outside the Republic of South Africa do not carry a VAT charge. 

Deliveries  

All deliveries within the borders of the Republic of South Africa are done so under Bateleur Eagle Camping CC’s shipping policy. In terms of this policy Bateleur Eagle Camping CC undertakes liability for the risks associated with shipping orders within South Africa until the order is received by the customer. 

As a customer, you are fully insured against such risks at no cost to you. Whilst every effort is made to provide accurate estimates for delivery times, Bateleur Eagle Camping CC is not liable for any delays in delivery that occur as a result of our courier partners scheduling. 

Satisfied Customer Guarantee  

Bateleur Eagle Camping CC allows for the return of any purchase within 30 calendar days, from the date of receipt of goods. This does not apply to special order items. 

Return of unwanted goods within the period of 30 calendar days is subject to the following conditions: 

• That the product is unused and in its original packaging.
• That the Bateleur Eagle Camping CC deems the product to be undamaged and in the same condition in which it was originally shipped
• The return is done so at the expense and risk of the customer

In order to request to return a purchase Bateleur Eagle Camping CC must be contacted on info@trangia.co.za

Bateleur Eagle Camping CC reserves the right to charge a reasonable fee for returned stock in instances where the packaging has been opened and/or the stock has been damaged. 

Warranty and Repairs  

Where a product is defective it is the responsibility of the customer to return the product at to Bateleur Eagle Camping CC with a description what is wrong with the product. Bateleur Eagle Camping CC will facilitate the repair, replacement and then ship the product back to the customer, bearing all risks and costs. If the customer wish to have the purchase cancelled, Bateleur Eagle Camping CC will refund the customer. 

Special Order Items  

Products that are marked as “Special Order” on a quotation are items that cannot be returned. In purchasing these items the customer recognises that the product has been marked as a “Special Order” item and accepts that it may not be returned. This, however, in no way affects the warranty on the product. 

Privacy Policy  

Bateleur Eagle Camping CC abides by a strict privacy and confidentiality policy. No credit card information is stored on our system – it is processed securely via PayFast, a registered payment gateway that operates closely with all major banks. We will use the information you give us to process your order and keep you informed of its progress, to give effect to your payment instructions, to deliver your purchase to you, and to meet any warranty information required by our suppliers. 

Payments and Refunds  

Credit Card Payments  

At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, Bateleur Eagle Camping CC reserves the right to request ID documents, credit card billing statements and photocopies of any credit card used to make purchases on Mammoth. Mammoth reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway. 

Bank Deposit Payments  

If a buyer selects to pay via bank transfer the following conditions apply: 

• The exact amount must be paid
• The payment must be identified by supplying the order number and/or surname in the reference section of the deposit slip or on the electronic transfer Bateleur Eagle Camping CC accepts cheques only in exceptional circumstances. 

Credit Card Refunds  

We are able to reverse transactions on our payment system. The refund will only reflect on the credit card used and no other method is allowed. Refunds will be processed within 3 working days. 

Bank Transfer (EFT) Refunds  

Once an email with the order number, full banking details and request for refund is received, it may take up to 5 working days for the refund to be processed by our accounts department. Please send request for refund emails to info@trangia.co.za. If a refund forms part of a return, then the terms applicable to returns apply as well. 

Governing Law  

Bateleur Eagle Camping CC is registered and operates out of the Republic of South Africa. The law governing these terms and conditions is the law of the Republic of South Africa. 

ECT Compliance  

The ECT Act states that when we offer goods or services by way of certain electronic transactions the following must be made available: 

• Full name: Bateleur Eagle Camping CC

• Main business: Online Retailer of outdoor gear

• Address for receipt of legal service:

Postal:

P.O. Box 60336
KarenPark
0118
Pretoria

Physical:

Lilac street 3
Amandasig
Pretoria

• Office bearers: Gordon Forbes, Kent Rashem

• Email address: info@trangia.co.za

•Website: http://www.trangia.co.za

• Webmaster: info@trangia.co.za

 

Disclaimer  

Notwithstanding provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Bateleur Eagle Camping CC nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, Bateleur Eagle Camping CC makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100%

uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors. This web site is supplied on an "as is" basis.